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Qualified technical assistance

Our office and manufacturing facility is located in Longueuil, Quebec.

Whether for heating cables, uncoupling membrane, snap-in gauges, thermostats or the installation of your floor heating, our agents are available and have all the necessary expertise to respond quickly to all your questions and facilitate the realization of your radiant heating floor project.

We have also made available the FLEXconnect service (FaceTime) to better guide you – live – on your current project. Just contact our customer service to activate the service in real time.

Please contact us for any questions before, during or after your project.

From Monday through Friday between 8:00a.m and 5:00p.m EST at

1 844 934.2999 x204 | 450-442-1576 x204

email : [email protected]

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We are closed on public holidays. We will get back to you as soon as we return.


Lifetime warranty

The FLEXDECO Lifetime Warranty applies when the product is purchased from an authorized FLEXboutik dealer and installed by a certified installer. Otherwise, you will receive a 25-year warranty when the installation meets the conditions specified in the FLEXDECO Installation Guide.

Warranty registration

The FLEXDECO warranty registration is simple. As a first step, please download the FLEXDECO warranty form, consult it and provide us with all the information and documents required for your registration.

Do you have questions or need assistance? Do not hesitate to contact our Customer Service, we will be happy to provide any assistance you need.

Monday to Friday, 8 am to 8 pm, call 1-844-934-2999 x204



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25 year warranty or Life time ! *

* The Lifetime warranty is valid when you purchase the cable at an authorized FLEXBOUTIK retailer and have it installed by an certified installer.

Conditions apply.